Mercian Bridge is an active member of the Institute of Customer Service. Our primary goal is to satisfy our customers through the services we provide and the holiday products we sell. If you ever need to raise a complaint — whether it’s before, during, or after your holiday — we are committed to resolving the situation promptly.

To file a complaint, please contact the certified agent you booked with. You can find their contact details on your booking confirmation or visit the certified agent’s page.

Rest assured, we will swiftly address your concerns to ensure that your holiday proceeds smoothly without any further need for complaints.

Additionally, if you encounter any issues while at the resort, one of our bridge or bowling directors will be happy to assist.